Refund Policy
Since our company is offering non-tangible irrevocable goods we do not issue
refunds once the order is accomplished and the product is delivered. As a
customer you are responsible for understanding this upon purchasing any item at
our site.
However, we realize that exceptional circumstance can take place with regard
to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following
reasons:
- non-delivery of the product: due to some mailing issues you do not receive
a delivery e-mail from us;
- download issues: it may happen so that you have troubles with downloading
of the product;
- irreparable defects or grave difficulties with the product editing:
although all the products are thoroughly tested before release, unexpected
errors may occur. This reason should be submitted to our Support Team's
approval;
- product not-as-described: a request based on this reason is satisfied on
a case by case basis in agreement of both parties concerned. "Sources available
section" is regarded here for final resolution. To prevent this situation
every customer is suggested to check free samples of each type of the product
offered at: http://www.templateknowledgebase.com/sample_templates.html before making the purchase. It helps to research the product's structure
and evaluate one's skills in template editing.
Contact us
Please, mind that our Support Team is ready to provide you with timely and
efficient professional assistance. Be sure that we will find the best convenient
solution for your query. We will gladly review your problems per your contacting
us via following means:
Please, give it 12-24 hours for our Support Team to get back to you on the
problem. Requests for a refund are accepted at the Billing Dept. within the
period of 2 weeks after the order is placed. You should accompany this request
with detailed and grounded reasons why you apply for a refund. Please, make
sure your request does not contradict our Terms and
Conditions. Please make sure that you have carefully read 'sources
available' section.
The refund is issued to you after we receive a Waiver of Copyright signed by
you. A copy of the document is sent to you at once after review of your refund
request. Please, acknowledge that by mutual consent Exchange can be done
to avoid a Refund.
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